Delivery Policy

At Laveena.lk, we strive to ensure a smooth and reliable delivery experience for our customers. Please review our delivery policy below:

1. Cash on Delivery (COD) is accepted island-wide across Sri Lanka.
2. We accept multiple payment options, including VISA, MasterCard, American Express, Sampath Vishwa, eZ Cash, M Cash, and FriMi for all customers within Sri Lanka.
3. Order Dispatch: Orders are dispatched only on working days (Monday to Friday), excluding Poya days and other mercantile holidays.
4. Pick-Up Option: Customers have the option to pick up their orders from the Laveena Saree showroom.
5. Delivery Timeframes:
   • Cash on Delivery (COD) orders: Delivery will take a maximum of 4 working days from the date of order placement.
   • Pre-Paid Orders: Orders will be dispatched only after payment confirmation. Once payment proof is received, the order will be dispatched on the next working day. Delivery may take up to a maximum of 4 working days, depending on the delivery location.
6. Order Acceptance & Responsibility:
   • Once an order has been accepted by the recipient or a representative, it will be considered delivered.
   • Laveena Sarees will not be held responsible for any lost goods after acceptance by the recipient.
7. Delivery Failure & Address Issues:
   • Orders will be delivered to one delivery address per order.
   • If an incorrect or non-existent address is provided, an additional rerouting delivery charge will be applicable and must be borne by the customer.

For any further inquiries, please contact our customer support team. Thank you for shopping with Laveena.lk!