Privacy and Security Policy

At LAVEENA we want our users to know that our users are number one. The information you share with us allows us to provide the products and services you need and want while giving you the very best shopping experience. The Privacy Policy applies to all Customers and Users and they are outlined below.

Type of information collected


Most of this information is the information that is required when you sign up for the site and when you make payments.

·      Name

·      Mailing address

·      Email address

·      Phone numbers

·      Date of birth

·      National ID

·      Credit/Debit card number

·      Purchase/Return Exchange information

·      Registry or list information

·      Your location

·      Social media accounts

How your information is used

·      To fulfill your requests for products and services

·      To register and service your account

·      To administer promotions and surveys

·      To conduct transactions

·      To provide customer service and alert you to product information

·      To send you information about our products, services, and promotions

·      To respond to your reviews and comments

·      To improve the effectiveness of our website and store for marketing efforts

·      To protect the security and integrity of our website and business

·      To assist law enforcement and respond to legal/regulatory inquiries

How your information is shared

·      Service providers in order for them to perform their functions

·      Legal requirements when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy or disposal of all or part of our business or assets; to protect rights, property or safety of our company and others

·      Third parties for lawful purposes

Your choices


You have choices about the various ways we collect, use, and share your personal information.

·      Telephone

·      Email

How to access and update your personal information

·      If you have created an account on www.laveena.lk, you can login to review and update your account information

·      Email info@laveena.lk or call 011-2520557 and we will provide you the personal information requested if reasonably available.

How your personal information is protected

·      We maintain administrative, technical and physical safeguards to protect your personal information such as credit and debit card numbers

·      Passwords are required for you to access your online account and help protect your account. Therefore, please keep your password confidential

·      If you receive an email that looks like it is from us asking you for your personal information, do not respond. This is called “Phishing”. We will never request your password, username, credit card information or other personal information through email